FAQs

Shopping Information

What Shipping Methods Are Available?

We ship most orders VIA USPS Prioity mail. If you want your order to be shipped VIA a particular carrier e.g. UPS or FedEx please let us know. You can add these details to the order at the checkout.

How Long Will It Take To Get My Package?

All orders are shipped Priority mail with a 2-3 days delivery framework.  Please note there are some delays in some cities in the US and Canada due to the current COVID-19 pandemic.

Do You Ship Internationally?

Yes We do ship internationally.

We offer free shipping and free returns for orders shipped to the U.S and Canada. You are required to pay additional shipping for other international destinations.

Payment Information

What Payment Methods Are Accepted?

You can conveniently checkout with Your debit or Credit Card. We have discontinued PayPal on our website. We accept most credit/debit card providers including, Visa, Master Card and more. Our engineers are working to integrate Apple Pay an a payment option and it will be available soon.

Customers in the US have the option to pay with klarna. Klarna is an independent payment provider, with which you can divide your payment into 3 or 4 installments.

How do you handle customer private information?

We do not share your personal information with anyone. All your personal information with us is encryped and safe. We do not store any of your personal information. Your credit information is processed by our payment provider; Evalon/Converge. We are not able to see or store your credit card information.

Orders and Returns

How do I place an Order?

You can place orders online directly from the website by adding items to the cart and checking out. You can also place orders over the phone by calling customer service at: +1 (888)972-0638. For phone orders you can pay with a debit/credit card over the phone. However, additional information or processing time may be required if the billing address differs from the shipping address. You also have the option to recieve an invoice in an email to make a payment or an invoice mailed to you and you can send a check or money order and as soon as the payment clears, your order will be shipped.

Do I need an account to place an order?

No you do not need to create an account to pace an order. You can check out as a guest.

How Can I Cancel Or Change My Order?

All orders are shipped out within 12 hours. If you wish to cancel an order please reachout to orders@royalthreadsca.com. If the 12 hour period has passed you may still reach out to us and a support agent can further assist you.

How Do I Track My Order?

As soon as your order is shipped you will receive an email with the tracking number. We ensure that all orders are shipped with-in 24 hours and you receive the tracking number within 24 hours.

Who should I to contact if I have any queries?

Please reach out to customer service at: Help@royalthreadsca.com or call 1(888)972-0638 for all inquiries.

Are Our Operations affected due to COVID-19?

We continue to be fully operational at this time and fulfill/ship all orders on time. We do guarantee a free 3 days shipping on all orders. However, please note that there are certain delays in some cities in the US, some cities in Canada and many international destinations. We are not able to provide a specific list of states, provinces and destinations which are experiencing delays.

However, since we ship all US orders VIA USPS and all Canadian orders VIA Canada Post, you can check if there are delays by these carriers in your particular area.